Frequently Asked Questions
What are Kaos Fish Grips made of?
Kaos Fish Grips are made from high-quality, lightweight, and rust-resistant materials, ensuring durability and long-lasting performance in both freshwater and saltwater environments.
What size fish are these grips suitable for?
These grips are designed for medium-sized fish and are not recommended for larger game fish. The locking mechanism and jaw pin provide a secure hold for easier handling.
Are Kaos Fish Grips rust-proof?
Yes! Kaos Fish Grips are made with rust-resistant materials, making them ideal for use in saltwater fishing.
Where are Kaos Fish Grips manufactured?
Kaos Fish Grips are proudly made in Australia in Far North Queensland, by an Aussie fisherman.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $75.
All orders under $75 will ship for a flat rate of $12.
How do I use Kaos Fish Grips?
Simply clamp the grips onto the fish’s lower jaw, activate the locking mechanism for extra security, and safely handle or release your catch with ease.
Can I use Kaos Fish Grips for large game fish?
No, these grips are not recommended for large game fish, as they are specifically designed for medium-sized species.
How do I clean and maintain my fish grips?
After each use, rinse the grips with fresh water and dry them thoroughly. This will help extend their lifespan, especially after saltwater exposure.
Do you ship internationally?
Currently, we only ship within Australia. Stay tuned for international shipping updates!
How can I contact customer support?
For any questions or assistance, you can contact us via email at kaosfishingau@gmail.com. We’re happy to help!
How strong is the locking mechanism?
The locking mechanism is designed to provide a firm grip on medium-sized fish, ensuring secure handling while reducing the risk of the fish slipping or escaping.
Can I use Kaos Fish Grips for catch-and-release fishing?
Yes! Kaos Fish Grips allow you to handle fish safely without causing unnecessary harm, making them perfect for catch-and-release fishing.
Do Kaos Fish Grips float if dropped in water?
No, Kaos Fish Grips do not float. We recommend using a lanyard or wrist strap to prevent accidental loss in the water.
Are these grips suitable for both saltwater and freshwater fishing?
Yes, Kaos Fish Grips are rust-resistant and built to handle both saltwater and freshwater environments.
Can I use these grips with one hand?
Yes! The lightweight design and simple locking mechanism make Kaos Fish Grips easy to operate with one hand, allowing for quick and efficient fish handling.
Are there different sizes of Kaos Fish Grips available?
Currently, we offer one standard size designed for medium-sized fish. If we introduce new sizes in the future, we’ll update our website!
What colors do Kaos Fish Grips come in?
Our fish grips are available in a variety of colors. Check our website for the latest options!
Can these grips damage the fish’s mouth?
Kaos Fish Grips are designed to provide a firm yet gentle hold, minimizing harm to the fish while ensuring a secure grip.
How do I store my fish grips when not in use?
Store them in your tackle box or fishing bag in a dry area to prevent unnecessary wear.
Do you offer bulk discounts for Kaos Fish Grips?
Yes! If you're interested in bulk purchases, please contact us for special pricing and availability. Please contact us at kaosfishingau@gmail.com if you are interested in becoming a wholesaler.
ORDERS + PURCHASING
How do I place an order with KAOS Fishing?
Ordering online from KAOS Fishing is easy. Simply select the quantity needed of each item and then click ‘Add to Cart’.
You can review the items in your Cart at any time by clicking on the ‘My Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.
How do I checkout?
Once you have your selected items in your Cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account, or checkout with PayPal, ShopPay or GPay.
Next, choose your preferred shipping method. Check all of your details are correct on this screen so that your order goes to the right place.
Finally, you will be directed to complete your payment.
A confirmation email will be sent to your registered email address containing the contents of your order.
I’ve just placed an order. Where is my confirmation email?
Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. The email may be hiding in your junk/spam mail folder, so check that too. If you still have not received your confirmation email after this time, please email us at kaosfishingau@gmail.com so we can investigate it for you.
SHIPPING
Can I track my order?
You bet! Once you have placed your order and we have dispatched it, you will get an email from us with your tracking information. This could be up to 2 days after you have placed the order.
Can I change or cancel my order once I've placed it?
If you want to change your order please email kaosfishingau@gmail.com with your order details as soon as possible and we will try to help you.
Once an order has been processed and shipped, we won’t be able to make any changes. Check our Returns and Refunds Policy for more details.
How can I update my address details?
It is possible to update your address details, but you have to be quick! Please email us at kaosfishingau@gmail.com with your order number and address details as quickly as possible. Changes to your shipping address can only be made if your order has not already been shipped.
Where is my order coming from?
KAOS Fishing is based in Mission Beach in Queensland.
Who does KAOS Fishing ship with?
We ship with Aramex/Fastways and Australia Post depending on the size of the order.
Once we have sent your package off we accept no responsibility for any delay, damage, destruction of goods caused by the third-party deliverer. However, we will endeavor to find a solution if any of the above issues arise.
How much is shipping?
Shipping is FREE Australia wide on all orders over $75.
All orders under $75 will ship for a flat rate of $12.
The only exception to this is for our wholesale customers. Please contact us at kaosfishingau@gmail.com if you are interested in becoming a wholesaler.
Do you offer local pick up?
Yes we do! We now offer local pick up from Cairns and Mission Beach. Simply select local pick up at the checkout and we will be in contact with you when your purchase is ready for collection.
How long will my order take to arrive?
We know you’ll want your products as quickly as possible after ordering. That is why we dispatch all of our "ready-to-ship" orders within 3 business days of the order being placed and paid for.
What could cause a delay in these shipping times?
Please keep in mind that there are some times throughout the year where the above estimates may be longer. These times might include around Christmas and Black Friday sale periods, for example. Aramex/Fastways can experience delays in shipping times due to events like COVID-19 and extreme weather conditions.
How can I update my address details?
It is possible to update your address details, but you have to be quick. Please email us at kaosfishingau@gmail.com with your order number and address details as quickly as possible. Changes to your shipping address can only be made if your order has not already been shipped.
Do you ship overseas?
We would love to service worldwide, but at the moment our Australian warehouse can only ship within Australia.
Will you give out my details to third parties?
We will not disclose your personal information to any third parties without your consent, unless we are required to by law or to the extent we use third parties to capture or manage your personal information on our behalf. Check out our Privacy Policy for more information on this.